Refund Policy

Last updated: August 2025

At Trade Experts Wealth Management, we are committed to delivering high-quality services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our various services.

Subscription-Based Services

For monthly and annual subscription plans (Starter, Professional, Enterprise), the following refund terms apply:

Monthly Subscriptions

• You may request a refund within 7 calendar days of your initial subscription purchase if you have not actively used the trading software or services.
• After the 7-day window, monthly subscription fees are non-refundable for the current billing period.
• You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing cycle, and you will retain access until that date.

Annual Subscriptions

• Annual subscriptions are eligible for a pro-rated refund within the first 30 calendar days of purchase, provided the services have not been substantially utilized.
• After 30 days, annual subscription fees are non-refundable. You may continue using the service for the remainder of the subscription period.

Custom Development Projects

For custom algo trading software, website development, e-commerce solutions, and other project-based engagements:

• A deposit or advance payment is typically required to initiate project work. This deposit is non-refundable once project development has commenced.
• If Trade Experts Wealth Management is unable to deliver the agreed-upon project within the specified scope and timeline (subject to reasonable extensions), you may request a partial or full refund of any unused portion of the project fee.
• Changes to project scope after work has started may affect deliverables and timelines. Additional charges may apply for scope changes, and these are non-refundable.
• Upon mutual agreement to cancel a project mid-way, refunds will be calculated based on the percentage of work completed and resources expended.

Digital Marketing Services

For SEO, social media marketing, performance advertising, and other ongoing digital marketing engagements:

• Digital marketing services are billed on a monthly retainer basis. Refunds are not available for services already rendered during the billing period.
• You may cancel your marketing engagement with 15 days written notice before the next billing cycle.
• Any advertising spend (Google Ads, Meta Ads, etc.) paid directly to advertising platforms is non-refundable through Trade Experts Wealth Management, as these funds are managed by the respective platforms.

How to Request a Refund

To request a refund, please follow these steps:

• Send an email to info@tradeexperts.in with the subject line "Refund Request" followed by your name or account reference.
• Include your full name, the service purchased, date of purchase, amount paid, and the reason for your refund request.
• Our team will review your request within 5 business days and respond with a decision.

Refund Processing

• Approved refunds will be processed within 10 to 15 business days from the date of approval.
• Refunds will be credited to the original payment method used at the time of purchase (bank transfer, UPI, or card).
• Any applicable processing fees or bank charges may be deducted from the refund amount.

Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Services that have been fully delivered and accepted by the client.
• Consulting or advisory sessions that have already been conducted.
• Third-party software licenses, API subscription fees, or platform charges procured on your behalf.
• Trading losses incurred through the use of our software or strategies. Trade Experts Wealth Management is not responsible for market outcomes.

Disputes

If you believe a refund has been unfairly denied, you may escalate the matter by writing to us at info@tradeexperts.in with a detailed explanation. We will conduct a thorough review and respond within 7 business days.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our services constitutes acceptance of the updated policy.

Contact

For any questions about this Refund Policy, please contact us:

Trade Experts Wealth Management
Email: info@tradeexperts.in
Phone: 9773256469 / 8850545294